Mail Order Plants
Shipping Details
We ship plants Monday–Wednesday for orders placed the previous week. Under some circumstances, shipping may be delayed due to weather. You will receive an email confirmation when your plant is on it’s way.
Before shipping to you, every plant is carefully inspected by our horticultural experts for health and quality standards. Please note that no two plants are the same—that’s the beauty of enjoying living things. Images represented online are not an exact representation of the plant you will receive. While the plant size, shape, and appearance may vary slightly from plant to plant, we assure you—you’ll receive a healthy plant that’s ready to thrive!
Mail Order Plant Return Policy
We do not accept returns on any mail order plants. However, we want you to be happy with your purchase and encourage you to contact us if you have any questions or concerns.
Shipping Damage Policy
Shipping plants can be challenging. We take the upmost care in packing plants for their mail adventure but the shipping process is not always perfect. If your item arrives damaged, we’ll work with you to make it right. We want you and your new plant to be happy!
Please examine your order for issues upon arrival and send photos of the item(s) as soon as possible and within 7 days of receiving your package using our contact form. We will reply with next steps.
Please retain any damaged items and original packing materials until receiving further instructions.
*Shipping fees are non-refundable.
How to Care for Your Plant Upon Receipt
Set your plant up for success! Despite being handled with the utmost care, shipping is stressful on plants—a little wear is normal! Wilting plants should bounce back within a few days, and you can lightly prune off any damage.
Remember, plants are imperfect… it’s why we love them! They react to environmental changes just like we do, so it may take a few weeks for your plant to fully settle in.
- Carefully remove all packaging materials to reveal your new “housemate.” Choose a spot in your home with ideal light conditions for your specific plant.
- Plants are often thirsty after traveling—check the soil
for moisture before watering, and wait at least two weeks to fertilize and repot (only repot during the growing season). - Learn best practices for your new plant with our Houseplant Care 101 guide.